Refund and Returns Policy

Last Updated: June 2026

At RK Trading, customer satisfaction is important to us. We strive to supply quality products and provide reliable service. Please read our Refund and Returns Policy carefully before placing an order.

1. Eligibility for Returns

Returns may be accepted under the following circumstances:

  • Products received are damaged during transit.
  • Incorrect products were delivered.
  • Products have manufacturing defects.
  • Orders arrive incomplete due to our error.

Any issue must be reported within 48 hours of delivery.

2. Non-Returnable Items

Due to the nature of food and beverage products, we generally do not accept returns for:

  • Opened products.
  • Products that have been consumed or partially used.
  • Products damaged due to improper storage after delivery.
  • Special-order or customized items.
  • Products returned without prior authorization.

3. Reporting Damaged or Incorrect Deliveries

If you receive damaged, defective, or incorrect products, please contact us promptly and provide:

  • Order number
  • Description of the issue
  • Photographs of the products and packaging
  • Quantity affected

This information helps us process your request quickly.

4. Refunds

Once a claim has been reviewed and approved, we may offer one of the following remedies:

  • Full refund
  • Partial refund
  • Replacement product
  • Store credit

Refunds will be processed using the original payment method whenever possible.

5. Refund Processing Time

Approved refunds are typically processed within 5–10 business days. Actual processing times may vary depending on your payment provider or financial institution.

6. Return Shipping

If a return is approved due to our error, defective goods, or damaged products, return shipping costs may be covered by RK Trading.

For unauthorized or non-eligible returns, shipping costs remain the responsibility of the customer.

7. Order Cancellations

Orders may be cancelled before shipment. Once an order has been dispatched, cancellation may no longer be possible.

Please contact us immediately if you need to modify or cancel an order.

8. Wholesale Orders

For wholesale, pallet, and bulk orders, specific return and refund conditions may apply depending on the products, quantities, and delivery arrangements agreed upon at the time of purchase.

9. Contact Us

For return requests or refund inquiries, please contact us:

RK Trading

Website: rktrading.com.pl

Email: info@rktrading.com.pl

Phone: +48 667 593 560

Please include your order number in all correspondence to help us assist you efficiently.